PXLQuill / Guide 18
Troubleshooting
Recover safely and send useful diagnostics.
01 / A product is missing
Confirm the selected workspace in PXLHub and the invited identity. A personal workspace and a company workspace may have different seats. Ask the workspace administrator to check access rather than creating a second identity.
02 / A save or export fails
Keep the editing tab open if it contains an unsaved change. Read the specific message, resolve connectivity or session issues and use the offered retry action. An export failure does not mean the existing generated versions were deleted.
03 / Formatting differs
Confirm the selected report profile and whether the issue is in the PDF, the DOCX or the editor. Generate a new version after changing the draft or profile. Custom Word templates affect Word output, not the built-in PDF layout.
04 / Contact support
Email [email protected] with the product, browser, approximate time, relevant version and support reference if shown. Describe expected and actual behaviour. Do not send passwords, MFA codes or full customer reports unless a secure diagnostic exchange has been arranged.